End to End Customer 360° view
Customer 360 is the heart of 1ProCRM and provides a single version of truth for anything to do with customer information. It is important that all stakeholders across the organization get the same version of status or information at any given point in time and Customer 360 does exactly that. There is no need to go through lengthy reports, data exports, or printouts to get the information you need!
Complete Customer Information
1ProCRM helps you maintain complete details of your end customer including contact details, alternate numbers etc. It also allows maintenance of multiple addresses for a customer to help identify work, home, parent locations, etc for easy maintenance and manageability.
Multiple assets
Any end consumer can have multiple products/appliances for you. All of these can be uniquely cataloged with the customer and appear in the view of any agent/ executive while servicing the customer.
Complete Request History
Complete history of requests raised for the customer and their progression history can be viewed for every asset.
Warranty history
A key aspect of efficient customer service is to identify customers who have appliances/assets under warranty. 1Pro CRM’s warranty management not only lets companies assign standard warranties to the products and track their expiry from manufacturing/selling/other dates but also lets you assign extensions, attach extended warranties etc
Purchase history
Any customer may purchase various multiple Value Added Services etc during life span of ownership of an asset. All such transactions are available in a view. Such information is also useful to identify cross-sell and up-sell opportunities in the customer base and launch customized campaigns based on data and customer behavior.
Document repository
Warranty cards, payment receipts, purchase invoices and other documents for any asset can be e stored in a document repository for easy access by a customer service executive while performing service/ validating information. The same repository can also be made available to the end customer in customer login on the website or app for self-service and maintenance.
Make your Customer Service Exceptional!
Growing number of companies are transforming their Customer Service