A key yardstick for product selection and future recommendation for end customers is the quality of customer service. 1ProCRM enables you to run a world-class service organization with ready access to tools and data needed to service a customer efficiently and profitably.
A single integrated solution helps all stakeholders, call center agents, service centers, field engineers and end customers with seamless experiences with complete transparency and visibility
A growing subset of end customers and partners want to exercise digital options of interaction and communication. 1ProCRM provides just that and keeps your partners and customers in the know. Customer app, technician app, self service websites are all part of the 1ProCRM offering
1Pro CRM has rich end to end functionality to help you manage service partners, service areas, prices, bill of materials, inventory levels, technicians and configure the setup you way¡Kwhether it is franchisee or company owned setup. Moreover franchisee payouts, margins etc are also managed within the platform.
If you are a hardware/sanitary manufacturer, it is important to run your customer service network efficiently to give confidence to your existing as well as prospective customers. 1ProCRM has all the functionalities required to make your operations successful.
If you have a service operation that involves sending out service executives in the field, 1Pro CRM helps you manage the operations seamless with efficiency and transparency.
Remote team management, centralized customer information, franchisee and branch payout management help manage home services operations efficiently.
Most of kitchen appliance service needs of home visit or carry-in are catered strongly in 1Pro CRM