Connected Call Center Management
Connected Call Center Management
An efficient call center is key to the strength of a successful service operation. Call center is not only the first port of call for a large percentage of customers but also its efficiency directly impacts the efficacy of the resort of the service setup. 1ProCRM’s elaborate call center management functionality has been designed and developed keeping in mind exactly that. Improve the productivity of your agents empowering them with information they need to access the most to improve FTR and TATs.
CTI Integration
1Pro CRM has an easy configuration interface to connect with industry leading CTI tools to provide a seamless experience to your userbase for an incoming call.
Easy, Intuitive and Configurable Workflows
Your business and setup of resolving issues might be very specific to you. 1Pro CRM provides you a configurable toolset of workflows to help you design and define how a typical journey of a service ticket would happen in a particular scenario. The ability to maintain multiple workflows helps you cater to different use cases that are encountered in problem-solving. Not only that, such workflows can be configured directly by your admin user without requiring any software development etc. This proves very effective and time-saving in scenarios where your organization climbs up the ladder of a capability model.
Mandatory/ Non mandatory configurations
One of the key needs of any organization is about the level of detail to be asked in customer interaction. Easy configuration rules help you decide to run your interactions your way! For some companies date of purchase might be mandatory and for some a serial number might be of prime importance. 1Pro CRM provides a framework to flag what data is mandatory and what can be flagged as optional for the agent.
Make your Customer Service Exceptional!
Growing number of companies are transforming their Customer Service